Frequently Asked Questions

  1. What is alarm monitoring?
  2. Do I really need an alarm and monitoring?
  3. Why Monitoring Plus?
  4. How do I get Monitoring Plus?
  5. Where do I get a new alarm?
  6. How do I connect my existing alarm to monitoring?
  7. Can I get alarm monitoring with a VoIP phone, Fibre, Naked DSL, or wireless internet?
  8. How do I stop my alarm from interfering with my internet?

Have a different question?  E-mail us at info@monitoringplus.co.nz.

Extra Technical Information

 


What is alarm monitoring?

Most burglar alarm systems have the ability to communicate events to an alarm monitoring company, through the normal phone lines or over the internet.  The advantage is that someone is notified as soon as your alarm is triggered, and it can be investigated promptly.  Property owners normally provide a list of people the monitoring company should call to tell them the alarm has been activated.

Do I really need an alarm and monitoring?

Alarm monitoring gives you the opportunity to respond immediately when your alarm goes off, and piece of mind knowing that there's a qualified security patrol officer available to respond if you can't or don't want to.  With Monitoring Plus you can also set up Custom Alerts to keep up to date with every day events and have extra piece of mind knowing that, for example, the kids have come home from school safely.

Check out the NZ Police personal and community advice pages for some great advice.  Among many other things, they mention alarms on their Protect your home and property page.  It's also worth while taking a look at their Keep yourself safe at home page.

Why Monitoring Plus?

Monitoring Plus uses the latest technology to help improve your security and save you money.  By integrating modern communications services with our monitoring station we can offer unique features that make life easier by providing alerts by convenient TXT message, e-mail, and phone calls.  Also, our monitoring is fully web integrated so you can see a real-time event history on-line, and have instant access to change your contact list or monitoring settings.  We also provide innovative customised alerts so you can keep track of who is coming and going by TXT, e-mail, or phone messages.

How do I get Monitoring Plus?

Monitoring Plus' services are available through selected security providers.  Please get in touch with us and we'll direct you to one of our licensed security partner companies.

Where do I get a new alarm?

We're happy to recommend a security company or alarm installer in your area.  Please get in touch with us and we'll direct you to one of our licensed security partner companies.

How do I connect my existing alarm to monitoring?

Your alarm will need to be re-programmed with a new set of phone numbers (for the monitoring station), or internet address for internet connected alarms.  This should be done by a qualified and licensed alarm installer.  If you have the Installer Code (which is different to the Master Code), this is a straight forward job for the installer and should cost in the region of $100 to $200.  Sometimes alarms are difficult to program if the Installer Code is not available, which will result in higher costs.

Can I get alarm monitoring with a VoIP phone, Fibre, Naked DSL, or wireless internet?

Yes, we're specialists at Internet Monitoring.  A lot of internet service providers will tell you that they can't support a monitored alarm over a VoIP digital phone service.  While this is true, they don't tell you that it's no problem to convert your exiting alarm to internet monitoring, or get a new internet ready alarm.

How do I stop my alarm from interfering with my internet?

If you've had ADSL broadband connected after you got your alarm installed, you may find the your alarm causes your internet to drop-out sometimes.  This is because it's not wired correctly, and it doesn't have to be that way.  For more details, check out our Phone Wiring Information page.